Comprehensive service and support for cold forming machines is key to ongoing operational excellence. Our service initiatives encompass a wide range of activities geared towards maximizing machine performance and lifetime.
Our Service and Support Team is an essential part of our company. The team consists of administrative as well as technical support staff, enabling us to provide comprehensive service to customers.
Administrative staff take care of a wide range of tasks, such as order processing and appointment scheduling, which ensures a smooth operational processes and prompt assistance.
Our dedicated technical support team provides top-notch technical support and troubleshooting to customers. Our highly qualified technicians have extensive experience in the field of cold forming machines. Our global reach, with locations in Herentals, China, and Detroit, allows us to respond quickly and efficiently to your needs - wherever you are.
Our team’s broad knowledge of various machines and proficiency in all aspects of their operation enables us to solve a wide range of technical challenges. Our Service and Support Team is ready to assist with routine maintenance, repairs, or complex technical issues, helping maximize productivity.
Day-to-day activities include maintaining and keeping machines operational, providing direct customer support in case of malfunctions, looking ahead, and brainstorming with customers to provide required knowledge and expertise. Demand for service and support often exceeds availability. We take a proactive approach by looking at innovations and improvements that may benefit our customers. This includes proactively reaching out and informing them about possible machine upgrades or improvements.
Our project coordination and customer communication are based on a forward-looking, project-based approach, taking into account each customer’s needs and urgency. Our team is always ready to quickly and efficiently respond to your inquiries and requests related to spare parts and orders or technical support.
Regular maintenance intervals are scheduled in line with customer requirements. This helps avoid downtime and ensures optimal machine operation. We work closely with you to ensure effective maintenance scheduling that meets your expectations.
A detailed report is submitted to your immediately after inspection. You can subsequently request a quote for all necessary and/or desired maintenance or repair work. Nedschroef Machinery strives to provide an explanation of technical aspects and maintenance plans on the same day if required. If required by the customer, appointments can be scheduled right away. We offer flexibility in maintenance options, so you can choose the best match for your needs and budget.
At Nedschroef Machinery, we respond rapidly to service inquiries and technical support. Requests for quotes are processed internally within 24 hours (although limited parts availability can sometimes cause delays). Our goal is to always assist you as quickly as possible and handle inquiries and requests with the utmost care and attention.
We strive to continuously improve and optimize our services. Thanks to ongoing training and education, our service and support team are always up to date with the latest developments and innovations in our field. Additionally, we place great emphasis on effective communication and coordination with our customers.
